Frequently Asked Questions

Let’s be honest, we all have questions about pot. Important facts and new questions happen constantly, here are the most popular questions we receive.

Don’t see your question on here? Send us an email to and let us know what’s on your mind.

A: No. We are a Processor only, which in the state of Washington means it would be illegal for us to sell any of our marijuana products online to the direct public. We are in over 150 stores and growing each day. For a list of our current retail stores please visit the “Locations” tab.

A: It is best to keep the cartridge attached to the battery and place it upright (so the mouthpiece is pointing up) in a cup or container of your choice. Never leave your cartridge in your car, or exposed to high or low heat. High altitude may affect the flavored, plastic cartridges.

A: No. Optimums cartridges are pre-filled and meant to be thrown away after enjoying.

A: This can be a variation of things. First and foremost, make sure your battery is fully charged. When screwing the cartridge into the battery, make sure that it is not too tight. If it’s too tight it can prevent a solid connection between the two units. If you are not getting any vapor, try a few short puffs, instead of one long hit. If you still are not getting a proper hit, pull the tip off (not on glass) to ensure the plastic plug is in the top of the cartridge, and replace the tip. Often times when inhaling, people tend to suck harder than necessary and this little plug can become dislodged and sucked into the tip. If you’re still experiencing issues, please let us know via email to

A: Technically yes, they will work with any 510 thread. Optimum cartridges are best enjoyed with an Optimum battery. We manufacture our cartridges and batteries together to ensure the most consistent fit between our products..

A: After trying the many, many, many, flavors that are on the market, we found an e-juice vendor that provides the vast and one of a kind selection of flavors, with each one tasting fresh and clean. We also use C02 extraction which allows to isolate certain terpene (aka flavor) profiles to make such unique flavors.